IT Service & Support

IT Service and Support description: (Programs are offered at NO COST to clients)

  • Prepares graduates for entry level desktop support, help desk, and technical customer service jobs
  • Introduces troubleshooting and customer service, networking operating systems, system administration, automation and security
  • Earns a Google IT Support Professional Certification (must pass certification exam)

Eligibility Requirements:

  • Eligible to work in the USA, I8 years or older, Must live in one of the following Counties – San Mateo, Santa Clara, Alameda, San Francisco, Contra Costa, or Santa Cruz.
  • Can only enroll in one JobTrain training program.
  • HS Diploma/Equivalent completed prior to start of class.
  • Possesses basic math skills and proficiency in written and oral communication skills.

Career Opportunities:

  • IT Support Technician
  • Help Desk Specialist
  • IT Desktop Support Tech

Course Information:

Monday to Friday
Length: 11 weeks

Hours: 9:00 am – 3:00 pm
Location: Online

Session Information:

Session 1     Start: 01/23/2023      End: 04/07/2023

Session 2     Start: 04/24/2023      End: 07/07/2023

Session 3     Start: 07/24/2023      End: 10/06/2023

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CTE – Career Technical Education

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